While some, or many, of these things can get on one’s nerves, we deal with them as simply part of the business that we are in. With a business-like attitude, we dutifully reply in whatever fashion seems appropriate, sending copies of certifications, explaining what is on our web site, pointing out that there was no identification on samples sent, or helping to resolve whatever else the problem or question was
- A request for a written quotation for a single item of minimal cost, such as an aerosol spray can.
- A complaint that the certifications were not received, when, in fact, copies were sent to the buyer in the purchasing department, copies were attached to the shipping documents, and copies were fastened to the containers. The complaint comes from the quality department, who failed to receive any of the attached certifications, which the recipients simply disposed of.
- Requests for specification documents that are not issued by the manufacturer, but by organizations such as ASTM and SAE AMS. We experience these same things, but we can add to them.
- “Where can I get a copy of the MSDS?” is another question. The MSDS is sent along with the certifications, but whoever disposes of the certifications probably also does so with the MSDS. The MSDS are on our web site, but we often send them via email or FAX as well.
- “We did not receive the item that you sent via FAX.” We will never understand what happens to items that are sent via FAX and not received. In some cases, we end up sending the FAX several times, and each time we are told that it has not arrived. Finally when we ask the person to stand at, 2007 the FAX machine while we send it, miraculously the item arrives.
- A complaint from a user of our Pen-Chek® and Mag-Chek® service that their magnetic particle bath failed the sedimentation test, when the sample received had no particles visible in it.
- A complaint from a penetrant user that the sample sent to us failed, when the sample was visibly highly contaminated or separated due to water contamination.
- Samples received for analysis that are simply labeled “penetrant”, with no further identification revealing what kind of penetrant, who manufactured it, what batch number it was, or when the sample was taken.